Rather good article published this October related to VoIP security issues by ComputerWorld magazine:
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Corporations that are implementing voice over IP (VOIP) technologies in a bid to cut communications costs shouldn’t overlook the security risks that can crop up when the voice and data worlds converge, users and analysts say.
Most users implementing VOIP these days are primarily concerned about voice quality, latency and interoperability. All are fundamental quality-of-service considerations that companies need to deal with before they can even begin justifying the move to VOIP.
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20 percent of phone calls in the U.S. will be transmitted over the Internet by 2011. There’s no lack of early adopters already. Sometimes cable broadband providers will also offer voice, like our Readers’ Choice Optimum Voice, courtesy of Cablevision. Other times it’s just a pure VoIP player like the well-known Vonage, also a Readers’ Choice. Both companies improved on their scores from last year, Optimum up just a tenth, but Vonage jumping to 7.8 from 7.5. Vonage is also the market leader among our readers, with 736 respondents, more than double the nearest competition (Comcast).
Maybe the number of VoIP users will stay low, considering just how much technical support is required with these services. Eighteen percent of Optimum customers required tech support, and that was the lowest percentage among standard VoIP providers. AT&T and Charter had more than one-third of their users requiring support. The average is 29 percent.
Vonage is also the market leader among our readers, with 736 respondents, more than double the nearest competition (Comcast).
Maybe the number of VoIP users will stay low, considering just how much technical support is required with these services. Eighteen percent of Optimum customers required tech support, and that was the lowest percentage among standard VoIP providers. AT&T and Charter had more than one-third of their users requiring support. The average is 29 percent.
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