VoiceWing offers phone service via broadband Internet connection. To start using VoiceWing services the user needs a DSL, cable, or Verizon FiOS Internet service connection, as well as a regular telephone, a router, and a telephone adapter. Besides all the features jam-packed into this service, the customer can make calls from anywhere and take his phone number wherever he goes. It is also easy to access an online Personal Account Manager if there is a broadband Internet connection.
To read more about VoiceWing please visit www22.verizon.com
Posted by VoipEditor on Wednesday, September 19th, 2007
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One Response to “VoiceWing”
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May 10th, 2008 at 7:02 pm
I transferred my number from a real phone company to them to save some money. Things were fine until I had a problem.
My ATA died.
I called, they sent me a new one with NO INSTRUCTIONS.
I installed the ATA, went to my account page and attempted to update the “MAC ADDRESS” on my account to show the MAC ADDRESS of the new ATA. The system did not accept it.
I called, the technician attempted to update the account with the new MAC address. Did not work for him either. Her tried and tried, called me back and said it was done. No dial tone.
I was on the phone for 3 hours, they could not get it to work.
I REPEATEDLY ASKED TO BE ESCALATED TO HIGHER LEVEL OF SUPPORT BUT THEY DID NOT DO IT.
Called again the next day, got escalated but could not talk to the TECHNICAL SUPPORT or IT department.
Called about 4 times a day. NO DIAL TONE FOR A WEEK.
Send about 400 emails, not a single reply back.
No one on their phone line could tell me if TECHNICAL SUPPORT had even looked at my problem.
These people are utterly incompetent.
The people on the phone told me that TECHNICAL SUPPORT was too busy to help me. I did not have a dial tone in a week and phone company said we are too busy to help you. What were they doing? Sitting in a circle, pleasuring themselves??????
Pay a little more, get a real phone.